Shipping & Returns Policy
General
This Shipping & Returns Policy applies to all purchases and inquiries made through the Living Cult website ("Website") and forms part of our Terms & Conditions.
By placing an order or submitting an inquiry, you acknowledge that you have read and accepted this Shipping & Returns Policy.
Shipping
Products available for direct purchase through the Website are shipped from Türkiye to both domestic and international destinations.
For orders delivered within Türkiye, all applicable taxes are included in the product price. Shipping costs, where applicable, are calculated and displayed during checkout before payment is completed.
For international orders, shipping costs are calculated and displayed at checkout before payment is completed.
Customs duties, import taxes and any additional charges imposed by the destination country are not included in the product price or shipping costs unless explicitly stated otherwise. These charges are the responsibility of the Customer.
Living Cult has no control over customs procedures, duties or local import regulations and cannot estimate or reimburse any additional charges imposed by the destination country.
Delivery times are estimates only and may vary due to customs procedures, courier delays or other circumstances beyond our control.
Risk of loss passes to the Customer upon delivery.
Certain products are available exclusively through inquiry and are not sold directly through the Website.
Shipping costs for inquiry-based products are calculated individually and included as separately in the quotation provided by Living Cult.
Unless otherwise agreed in writing, all applicable taxes and customs duties are included in the quotation for inquiry-based products. Shipping costs are quoted separately.
Estimated production and delivery times for inquiry-based products will be communicated individually during the quotation and ordering process.
Returns & Right of Withdrawal
Customers in Türkiye have the statutory right to withdraw from their purchase within fourteen (14) days of receiving their order in accordance with applicable consumer protection laws.
International customers may also request a return within fourteen (14) days of delivery.
To request a return, please contact hello@livingcult.co within 14 days of receiving your order.
Returned products must:
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be unused,
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be undamaged,
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be returned in their original packaging,
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include all original components.
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
Refunds will be issued to the original payment method after the returned item has been received and inspected.
We reserve the right to refuse returns that do not meet the above conditions.
Return Shipping Costs
Unless the return is due to a defect, damage, or an error on our part, return shipping costs are the responsibility of the Customer.
Customers are responsible for ensuring that returned items are properly packaged to avoid damage during transit.
Refunds
Once a returned item has been received and inspected, approved refunds will be issued to the original payment method within a reasonable timeframe.
Original shipping charges are non-refundable unless otherwise required by applicable law or where the return results from our error or a verified defect.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If your order arrives damaged or incorrect, you must contact us within 48 hours of delivery at hello@livingcult.co.
Your message must include:
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order number,
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photographs of the product,
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photographs of the packaging,
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photographs of the shipping box,
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a description of the issue.
Claims submitted without sufficient documentation may not be processed.
Inquiry-Based Products
Products ordered through inquiry are manufactured or prepared specifically for each customer and may include bespoke dimensions, colours, finishes or other custom specifications.
Unless otherwise agreed in writing, inquiry-based products are considered made-to-order and cannot be cancelled, returned or exchanged once production has begun.
Changes to This Policy
Living Cult reserves the right to update or amend this Shipping & Returns Policy at any time.
The latest version will always be published on our Website and will apply to purchases and inquiries made after the updated version has been published.
Contact
For any questions regarding shipping, returns or refunds, please contact:
Living Cult by KSM Mimarlık Hizmetleri Ltd. Şti.
Email: hello@livingcult.co